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Privacy Policy

Effective date: September 1, 2023

This Privacy Policy outlines how CapillaryFlow ("us", "we", or "our") collects, uses, and shares information when you interact with our website, By using our website and services, you consent to the practices described in this Privacy Policy.


  • Personal Data: Information about an individual that can be used to identify them.
  • Usage Data: Data collected automatically from the use of the website, such as IP address and browser details.
  • Cookies: Small data files stored on the user's device.
  • Data Controller: The entity that determines the purposes and means of processing personal data. For this policy, we are the Data Controller.
  • Data Processor: Any person or entity that processes data on behalf of the Data Controller. We may use various Data Processors to manage your data effectively.
  • Data Subject: The individual about whom personal data is being processed.
  • User: The individual using our website, synonymous with Data Subject.

Information Collection

Personal Data:
We only collect identifiable personal data that you voluntarily submit to us, typically through forms, because you wish to be contacted by us. This may include details like your name, email address, phone number, and any specific queries or comments you might have.

Usage Data:
We gather certain information automatically, such as your IP address, browser type, and the pages you visit on our website. This data helps us understand website traffic patterns and improve user experience.

We use cookies to enhance user experience, remember preferences, and analyze website traffic. Some cookies are essential for our website's functionality, while others help us understand user behavior.

Use of Data

We use the data we collect to:

  • Respond to your queries or engage in sales discussions.
  • Analyze website traffic to enhance our services and user experience.
  • Notify you about changes to our website or services.
  • Provide customer support.
  • Monitor website usage and detect technical issues.

Data Retention

Your personal data is retained only as long as necessary to fulfill the purposes outlined in this policy. Usage data is retained for a shorter duration, unless it's used to enhance website functionality or we're legally obligated to retain it longer.

Data Transfer

To facilitate our global operations, we may transfer and access Personal Information from around the world, including the EU and United States. This Privacy Policy shall apply even if we transfer Personal Information to other countries.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

CapillaryFlow will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with legal obligations.
  • To protect our rights or property.
  • To prevent potential wrongdoing related to our website.
  • To ensure the safety of our users or the public.
  • To protect against legal liability.


The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Your Rights

CapillaryFlow aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

* To access and receive a copy of the Personal Data we hold about you
* To rectify any Personal Data held about you that is inaccurate
* To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to CapillaryFlow. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Website Providers

We may employ third party companies and individuals to facilitate our Website ("Website Providers"), to provide the Website on our behalf, to perform Website-related Websites or to assist us in analyzing how our Website is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics cookies

These cookies allow us (in an anonymously way) to count visits and traffic sources so we can measure and improve the performance of our website. This type of cookies is not strictly necessary but are aimed at providing you with the best user experience and telling us which pages you find most interesting.

* Google Analytics

Google Analytics is a web analytics Website offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google Websites. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out by using the cookie consent tool located in the bottom left of this page. Click on the cookie symbol in bottom left, click Deny or click Preferences to modify exactly what data you share with us. 

Advertisement cookies

Advertising cookies are used to market our services, usually through third party sites, by collecting information about your browsing habits in order to make our content and advertising as relevant to you and your interests as possible

* Google Ads

We use Google Ads to advertise our services across the internet, in particular on the Google Display Network. Google Ads will display ads to you based on what parts of the website you have viewed by placing a cookie on your web browser.

The cookies are used to indicate to other websites that ‘this person visited a particular page, so show them ads relating to that page and its content’.

These cookies do not identify you or allow access to your computer or mobile device. 

If you do not wish to see ads from us you can opt out in several ways:
- Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
- Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.
- You can opt-out by using the cookie consent tool located in the bottom left of this page. Click on the cookie symbol in bottom left, click Deny or click Preferences to modify exactly what data you share with us. 

* Facebook Pixel

Facebook Ads (Pixel) enables us to market our products, based on your visits to our website, by creating marketing campaigns towards a certain group of users. It tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

To read more about Facebook’s processing of personal data in relation to the use of Facebook Ads (Pixel) please follow this link. If you do not wish to see ads from us you can opt-out here.

Links to Other Websites

Our website may contain links to other sites. We advise reviewing the privacy policies of these sites as we don't control and aren't responsible for their content or privacy practices.

Children's Privacy

Our website is intended for business use and isn't designed to attract individuals under the age of 13. We don't knowingly collect data from children under 13.

Changes to This Privacy Policy

We may update this policy periodically. We'll notify you of any significant changes and encourage you to review this policy regularly.

We Never Sell Personal Information

We will never sell your Personal Information to any third party.

Opting Out and Unsubscribing

Reviewing, Correcting and Removing Your Personal Information

Upon request CapillaryFlow will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deleted from our records
  • To opt out of being solicited by CapillaryFlow 

To exercise any of these rights, please contact us. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, or by sending us email us at, or by sending us postal mail. Customers cannot opt out of receiving transactional emails related to their account with us or our Websites.

Contact Us

For questions or concerns about this policy: